Our Support Policy

Introduction
At SDHCICL, we are dedicated to providing exceptional support for our customers. This Support Policy outlines our commitment to customer service and the processes for accessing support.
1. Scope of Support
We provide support for the following:
Product inquiries and information about PVC resin specifications.
Order status and shipment tracking.
Technical assistance related to our products.
General customer service inquiries.
2. Support Channels

Customers can reach our support team through the following channels:

Email: [Your Support Email Address]
Website Contact Form: [Link to Contact Form] Live Chat: Available on our website during business hours.
3. Support Hours

Our support team is available during the following hours:
Monday to Friday: [Insert Hours] (UTC+8)
Closed on public holidays.
4. Response Times

We strive to respond to all inquiries as quickly as possible. Our response times are as follows:
General Inquiries: Within 1 business day.
Technical Support: Within 2 business days.
5. Support Process
To ensure efficient handling of support requests, please follow these steps:
Submit a Request: Use one of the support channels to submit your inquiry, providing as much detail as possible.
Confirmation: You will receive a confirmation email acknowledging your request.
Resolution: Our team will investigate and respond with a solution or additional questions to clarify your needs.
6. Escalation Process
If you are not satisfied with the support received, you can escalate your concern to a supervisor. Please include your original support ticket number and details of your concern in your request.
7. Feedback
We value your feedback and encourage you to share your experience with our support team. Your insights help us improve our services.
8. Changes to This Policy
We may update this Support Policy periodically. Any changes will be communicated through our website and will be effective immediately upon posting.
9. Contact Us
For any questions or concerns regarding this Support Policy, please contact us at:
SDHCICL